This person then made me wait 20 minutes while they repeatedly told me that I must've used a different card, and repeatedly asking for a bank statement. I spent an hour with this person asking me what my email was, asking for bank statements, then asking for bank statements again, and then sending me instructions on how to take a screenshot (which I already did), this person just said "oh sorry I can't do anything" and then passed me along to someone named Donald. I contacted customer service and spoke with Jayce. I paid for NordVPN with Apple Pay only to have zero access to the subscription I just purchased. Then act like they never did, all while wasting all of your time Hence, the one star rating that will remain until NordVPN fixes its corrupt VPNs and provide proper customer service. The fact “customer support“ didn’t actually read what a customer wrote is not surprising, it’s indicative to NordVPN. I have no case number because customer support is nonexistent unless replying to a bad review. Update to NordVPN reply: You obviously didn’t read the review. Customers should get wise and stop excepting cut-rate services from NordVPN at premium pricing. NordVPN should get off it’s high horse and start respecting customers. They then chastise the customer, always accusing a customer of doing something wrong, misusing the service, etc.
Instead, when a problem is reported, NordVPN acts godly and reports there’s never a problem with their system. Customer support is nonexistent, especially when it comes to technical issues, unless it’s to respond to a negative review. Recently all double VPNs have stopped connecting. The connection is consistently slow and never seems secure.
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